Anonymous
map-marker Bullhead City, Arizona

Need a 1098 form for taxes

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Absolutely nothing has happened. I've been calling them daily many times and get voice mail but no call back. HELP!!! Vera
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Vera F Tiy

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Verified Reviewer

Need a 1098 form for taxes

Please have someone call me 760-937-**** as I have not yet received the 1098 form via email. I have not been able to reach anyone at your office today by phone and have left messages. This is important for me to receive so I can complete filing my taxes for 2023. Thank you, Vera
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Preferred solution: 1098 Form

Vera F Fnc

Need a 1098 form for taxes

Original review Feb 25, 2024
Last week when we called your company. The representative said he was emailing the 1098 form immediately, but I have not yet received it. This is holding up my tax filing. Can you help me please? Vera Foote wranglr4v01@***.com 760-937-**** I just noticed you have my email my misspelled; see correct one in this message.
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Preferred solution: Form 1098

Rose L Rsq
map-marker Opa Locka, Florida

Copy of declaration page

I need a copy of the declaration page for Rose lavay on my reverse mortgage with Colink I personally paid this insurance and was charged by Colink
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Resolved
Mary S Ung

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Verified Reviewer
| map-marker Lansing, Michigan

Resolved: Overpayment

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Updated by user May 21, 2023

Company resolved the issue.

Updated by user May 21, 2023

They did finally pay us what was asked for, thnks to the Better Business Bureau, so the issue is resolved.

Original review Apr 20, 2023
We were the owners of the propertylocated at 2766 Hwy 20 E, Colville , WA 99114. We are Raymond C Sanders and Mary E Sanders, and had a reverse mortgage , loan # 763133, Case # 562-225****.

We sold the property and closed on April 14, 2023, which was handled by Attorneys at Law McGrane and Schuerman, Colville, WA. They were given a payoff figure of $994,650.72 as of April 14, 2023. Then on April 17, 2023 you requested a payoff in the amount of $999,371.08. This was sent to you, but we feel this was in error as the payoff of $994,650.72 was what you agreed to.

We do not think it is legal or ethical to ask for more money after the property was legally closed. This is no way to do business, and we are asking you to honor original payoff of $994,650.72.

We feel that it is illegal to try to change the terms of a legimate sale, which was executed on April 14, 2023, and agreed upon by the buyers, sellers, attorneys, and title company. We are requesting the return of the $4,720.36 to the Sanders.
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Loss:
$5
Cons:
  • Trying to get more money illegally
  • Charge exhorbitant fees

Preferred solution: Full refund

User's recommendation: Do not use this company

Terry Nsm

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Verified Reviewer
| map-marker Costa Mesa, California

Loss Draft Dept will NOT release our funds!

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Updated by user Jun 05, 2023

On May 25th I was told by A. Elliott she was going to overnight a check to us and provided a UPS tracking #.

I have checked every day and only the "Label Created" has been completed. I sent emails daily asking for urgency. No one responds. No one ever responds.

We received our first check 116 days ago for less than half of what they are holding, and that's all we've received. How can ANY project be completed without funds? We used emergency money thinking Celink would send funds regularly. They haven't.

No one at this company cares. This is Elder Abuse.

Original review Jun 02, 2023
We had a water leak on DEC 17, 2022. We received funds from our insurance which was not enough. Funds went to Celink. They sent us less than half over 3½ months ago. Nothing since. It takes 40-60 minutes to call support. Email responses are canned. We've used $19k of our emergency funds to get our bathroom back online after not having it since Dec 17, just completed yesterday. A week ago I was promised an overnighted check with a Tracking #. Only the label has been printed. Support is non-existent and no one seems to care.
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User's recommendation: Hope you never have a loss in your home

clinton t Nrt

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Verified Reviewer

Line of credit

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LikeApproximately four weeks ago, I requested a line of credit for $5,000. My account number is318****. I have yet to receive said funds, and I was wondering what the delay is. Need I resubmit for this?
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Preferred solution: Deliver product or service ordered

Anonymous

Disregard for Clients

After finally securing my loan from One Reverse Mortgage they sold my loan to Celink from Ohio. I immediately started getting letters stating that their records show that my insurance has lapsed. My insurance never lapsed and I informed them of the particulars. But, the letters persisted. I advised them that they were sending information that was false they the mail which is a federal offense. I registered a complaint with the California Department of Business Oversight and their investigation is on going. ANYONE CONSIDERING A REVERSE MORTGAGE SHOULD BE MADE AWARE OF THE HARRASSMENT USED BY THESE INSTITUTIONS.
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Reason of review:
Poor customer service

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